SHIPPING & RETURNS

SHIPPING POLICY

At Sneyd Ceramics Limited, we are committed to providing you with high-quality ceramic products and an exceptional shopping experience. Please read our Shipping and Returns Policy carefully to understand our procedures.

Shipping Information:

Address: Our headquarters are located at Sneyd Mills, Leonora Street, Burslem, Stoke on Trent, ST6 3BS.
Contact Number: You can reach us at 01782 814167 for any shipping-related inquiries.
Order Processing: We strive to process and dispatch your orders promptly. In most cases, your order will be processed and delivered within 48 hours from the time of purchase.
Lead Time: While we make every effort to meet your expectations, we guarantee a lead time of between 3-7 business days for order fulfillment. This allows us to ensure the quality and accuracy of your order.

Returns Policy:

Unopened Items: We accept returns for unopened and unused items within 30 days of the purchase date. If you change your mind or no longer require the product, please contact our customer service team for return instructions. We will issue a refund for the returned items, minus any applicable restocking fees.
Custom Orders: Please note that we cannot accept returns on items that have been opened or manufactured specifically for your order. Customised or made-to-order products are created to your specifications and are ineligible for return.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item, and upon inspection, we will either replace the item or issue a refund.

Our customer service team is here to assist you with any questions or concerns regarding shipping and returns. You can reach us at sales@sneydceramics.co.uk or by calling 01782 814167 during our business hours.

At Sneyd Ceramics Limited, your satisfaction is our priority, and we appreciate your understanding of our Shipping and Returns Policy. Thank you for choosing us for your ceramic needs.

Our shipping rates are as follows:

0kg - 5kg - £10.50

5kg - 10kg - £11.50

10kg - 25kg - £18.50

25kg - 50kg - £25.00

50kg - 100kg - £45.00

100kg - 500kg - £65.00

500kg - 1000kg - £95.00

1000kg - 1500kg - 140.00

1500kg - 2000kg - £190

2000kg - £250